After settling into our house and checking in with our colleagues, Scott and I laid the planning for our two major goals for this trip – hiring our hospital administrator and receiving/clearing/unpacking our container of equipment. The last two things we need in order to open the hospital.
This, also, requires some explanation. What is needed to open a hospital? The list is long, but, I can shorten it to some sort of financing, a hospital building/facility, staff, equipment, and supplies. We fundraised enough to acquire the building and continue to actively fundraise for money to support the hospital until it is sustainable, so, there are the first two items off of the list.
Staff – we have healthcare (nursing, respiratory, radiology, etc) and facility (custodial, security, maintenance, etc) staff that we have interviewed over the past 6 months that are ready to begin. We also have identified local general physicians and Cuban specialist physicians that will run the medical service. However, arguably the most important role for making the facility successful is hiring an excellent Hospital Administrator. This role is responsible for oversight of…well…everything. Keeping the ship afloat. A key part of that is being able to interact nearly seamlessly between cultures. Many cultures. Workplace cultures (Physician/Nursing/Respiratory), Liberian/Cuban/US cultures. This person needs to be able to juggle a lot, and, our success depends upon it. We posted the position and received hundreds of responses, none of which seemed suitable. However, we finally found a great candidate a few weeks before this trip to Liberia named Rebecca. Now, we needed to interview her and see if we had a match.
And, equipment. Most of our medications and disposables were identified and acquired prior to the trip. However, medical devices and machines are still needed to open the hospital and provide services to patients. As the hospital grows, we will expand and provide more services and acquire more equipment. In order to open, however, we need some basic things – beds, exam tables, chair, diagnostics (EKG, pulmonary testing, etc), imaging (X-ray, ultrasound, etc), lab devices (centrifuges, microscopes, etc), and treatment equipment (IVs, oxygen, defibrillators, surgical devices, suction, etc.), for example. We acquired a 40-ft container filled with this equipment (and more) from Brother’s Brother Foundation in May and put it on a boat in June. Well, Liam, our Executive Director in the States did. That container was due to arrive in late July, and we needed to be ready for it.
So, week two was devoted to evaluation of Rebecca, our candidate for the Admin position. We spent several days interviewing, toured the hospital facility and our attached housing for staff, and generally discussed how the position could work for everyone involved. By the end of week two, we had identified our Admin and she had accepted the job! So, let’s talk about Rebecca – I had met Rebecca a few trips ago. She was a Peace Corps Volunteer assigned to Liberia for two years with similar interests in sustainable healthcare education, so, we had become friends. She was actually initially in Liberia with Peace Corps in 2014 but we evacuated during the beginning of her tour due to the Ebola outbreak. Peace Corps suspended their activities in Liberia for two years, during which she continued working in international aid, and then when they restarted in 2016, she signed back up for Liberia.
Her two years ended this summer and she wanted to stay and work in Liberia and reached out to us.
During her time in Peace Corps in Liberia, she worked as a high school teacher in a rural high school and assisted with administration there. She roughed it – lived and worked in the bush, was immersed in Liberian culture as opposed to the expat life in Monrovia. An educated person, incredibly familiar with and passionate about the complexity of life in Liberia, Rebecca seems like an ideal candidate for the job.
Rebecca started and funded her own education project for her village in the bush this summer. This is a part-time endeavor, making her available part-time from August until the hospital opens (which is perfect for us because we don’t need someone full-time until then). We are quite excited about Rebecca.
So, after Rebecca joined the team, we spent a week orienting her to Partner Liberia!
And then, the container. Our last week and a half was set aside for receiving the container. With Rebecca on board, this was also a great training opportunity since receiving/clearing/unloading containers will be a large part of the first few months of her job. And, this first time would certainly be memorable.
So, how do we get a container filled with medical equipment to our hospital Liberia? This is one of the most complex processes we undertake in our work in Liberia. It is long, tedious, unpredictable, frustrating, expensive, prone to corrupt practices, and…necessary. It’s probably easiest to describe how it is supposed to happen and then detail how this one happened.
Once you have a load of equipment to ship, you contact a trucking company and a shipping broker. The trucking company is simply responsible for bringing an empty container to your warehouse, letting you load it, and taking it to the port to be loaded onto a boat. The shipping broker coordinates which boat to load and the destination to which to container is delivered. Once it arrives in Liberia, a truck is arranged by Joe to deliver the container from the port to the hospital. The only other major part of this process is the inspection – a private company conducts inspections of your container while you load it to verify the contents of the container and conveys this list to the country in which you are importing goods so that taxes can be levied upon you. In this particular instance, the driver and inspector were set to arrive in mid-June for loading and then the container was to leave Baltimore July 1 st and arrive to Monrovia on July 18 th . My trip in Liberia was from July 5 th to August 6 th . Simple enough.
The container actually left Baltimore on time. Storms at sea delayed the arrival of the ship to Monrovia by two weeks and the container arrived while I was still in country on August 1 st . However, the port was closed for two days due to a holiday, after which we were informed by the inspection agency that our inspection papers were inadequate.
This…is a scam. Remember, the inspector was sent by this same agency and declared that our container passed inspection and notified the company of the same thing. And, now, that same report is deemed inadequate.
What’s the reason for this? Inadequately inspected containers are fined twice the port fees of normal containers. They will still get through the port, nothing will be different about them – you just have to pay more to the inspection agency. Or, you can challenge the process. If you challenge the process, your container begins to accrue storage fees in the port until it is cleared (~$500 per week).
Luckily, Joe was ready for this – two weeks of arguing with the inspection company, providing redundant documentation, and working our way up their chain of command (and several hundred dollars in port fees), and our container was released…a week after I returned to America. As disappointing as it was to not unload the container myself, Rebecca got one hell of an orientation to the port system!